Return & Refund Policy
Last Updated: 13 June 2026
At Skynova Sports, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and the procedures for returning products purchased through our website.
1. Your Right to Cancel
Under the UK Consumer Contracts Regulations, customers have the right to cancel their order within 14 calendar days of receiving their goods without providing a reason.
To exercise your right to cancel, please contact us within the 14-day cancellation period.
2. Return Conditions
To be eligible for a return:
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The product must be returned within 14 days after notifying us of your cancellation.
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The item should be in its original condition.
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All accessories, components, manuals, charging cables, hoses, power adapters, and carrying cases (where applicable) must be included.
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The product must not show signs of excessive use, damage, or misuse.
We reserve the right to make deductions from the refund if the value of the goods has been reduced due to handling beyond what is necessary to inspect the product.
3. Faulty or Defective Products
If your product arrives damaged, faulty, or develops a manufacturing defect, please contact us as soon as possible.
Depending on the circumstances, you may be entitled to:
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A repair;
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A replacement;
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A full or partial refund.
You may be asked to provide photographs or videos showing the issue to assist with our assessment.
4. Incorrect Items Received
If you receive an item that differs from what you ordered, please contact us within 14 days of delivery.
We will arrange a replacement or refund at no additional cost to you.
5. How to Request a Return
To initiate a return, please contact us at:
Email: support@skynovasports.com
Please include:
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Your full name;
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Order number;
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Reason for the return;
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Photos or videos (if applicable).
6. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed using the original payment method whenever possible.
Refunds are typically processed within 14 days of receiving the returned goods or proof of return shipment.
7. Return Shipping Costs
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If the return is due to a faulty, damaged, or incorrect product, Skynova Sports will cover the return shipping costs.
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For returns under the customer's right to cancel, the customer may be responsible for return shipping costs unless otherwise stated on our website.
8. Contact Information
For any questions regarding returns or refunds, please contact:
Email: support@skynovasports.com